The Patient Experience

Boston Shoulder Institute Quality Care

At Boston Shoulder Institute, we strive to provide the best care possible in every way. We realize that receiving the best medical care involves a positive customer service experience for our patients, in which a team works in an integrated way to meet all of your needs. We do our best to ensure that all of the interactions you have with our staff are positive ones, and that you leave feeling satisfied with the care you received.

We strive to provide service that leaves our patients extremely satisfied, not simply well cared for in terms of their physical health. In the book If Disney Ran Your Hospital , the author Fred Lee highlights some of the basic behaviors that we follow to achieve the best possible care.